Dear Customer,
Thank you for visiting us at The Climbing Fig - Online Garden Store! We have a new online store and we hope you like it.
During the upgrade, we kept most of your account records. Unfortunately some of your account records could not be loaded onto the new system:
- Account password (because it is encrypted)
Click Login and then Forgot your password to reset your account password with an email - alternatively when checking out, click Login and then Forgot your password.
- Order history
We're disappointed your order history could not be migrated to the upgraded store. If you email us at info@theclimbingfig.com.au, we will happily look up our records to help you with any queries you may have.
- Tracking orders processed with the old website
Similarly, your recent order is not accessible in this new account. For order tracking details, please refer to the order shipped confirmation email or contact us at info@theclimbingfig.com.au and we will follow this up for you.
Thank you again for returning to The Climbing Fig. We hope you enjoy the new experience and would love to hear your feedback (either positive or constructive) at info@theclimbingfig.com.au or Contact us.
Keep it green,
The Climbing Fig Team
Last page revision: 25th June 2019
